All of my bags are made by hand, and the utmost of care is taken to ensure they are as perfect as any handmade item can be.
Because they are handmade from natural materials, small imperfections and irregularities are to be expected. We think they add to the beauty and individuality of each piece, and we make sure they won't affect the strength or function of your bag. All that being said, I will gladly accept returns or repair any item with a manufacturing flaw.
As custom pieces are made especially for you, to your specifications, I cannot accept returns unless there is a problem with the manufacturing of a piece. Please also bear this in mind if you are ordering your bag as a gift.
I want you to love your bag! If you are not completely happy with your bag for any reason, please contact me. I'm sure we can find a way to fix the problem!